NESORE

Terms & Conditions

Nesore

Last updated: 2 October 2026

NESORE

TERMS AND CONDITIONS

Platform for property management and rental listings

This is an English translation of the original Slovak-language Terms and Conditions ("Terms"), provided for the convenience of users. In the event of any discrepancy between this translation and the Slovak original, the Slovak version shall prevail. These Terms are governed by the laws of the Slovak Republic.

Article I – Identification of the Operator and Introductory Provisions

1.1 Operator

Business name: Zofte s. r. o.

Registered office: Grösslingová 7152/5, Bratislava 811 09, Slovak Republic

Company ID (IČO): 57 673 420

Tax ID / VAT ID: The Company is not a VAT payer.

Registration: Commercial Register of the City Court Bratislava III, Section Sro, Insert No. 200631/B

Contact e-mail: info@zofte.eu

Website: nesore.com

1.2 Supervisory authority

The supervisory authority for consumer protection matters is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI), Inspectorate SOI for the Bratislava Region, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, www.soi.sk. The supervisory authority for personal data protection matters is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.

1.3 Subject matter and scope

These Terms and Conditions ("Terms") govern the rights and obligations between Zofte s. r. o. ("Operator") and users of the Nesore platform available at nesore.com ("Platform"). These Terms are issued in accordance with, in particular, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 40/1964 Coll. (Civil Code), Act No. 513/1991 Coll. (Commercial Code), and Regulation (EU) 2016/679 (GDPR), all of the Slovak Republic.

By registering or otherwise using the Platform, the user confirms that they have read and understood these Terms and agree to be bound by them.

Article II – Definitions

  • "Platform" – the Nesore platform available at nesore.com, including all of its functionalities;
  • "Operator" – Zofte s. r. o., as identified in Article I;
  • "User" – a natural or legal person using the Platform on the basis of registration;
  • "Consumer" – a user who is a natural person and is not acting within the scope of their business activity or profession;
  • "Business User" – a user acting within the scope of a business activity (for example, a real estate agency or a landlord letting property on a commercial basis);
  • "Landlord" – a user offering a property for rent through the Platform;
  • "Tenant" – a user interested in renting, or in a rental relationship with, a Landlord;
  • "Credit" – a prepaid unit of account used by the user to pay for chargeable features of the Platform; further defined in point 6.5;
  • "Credit System" – the mechanism for purchasing, crediting and using Credits on the Platform;
  • "Content" – any content uploaded or created by a user on the Platform (listings, photographs, messages, issue reports);
  • "Meta" – Meta Platforms Ireland Limited, the operator of the Facebook and Instagram social networks;
  • "Ad Campaign" – the paid promotion of a listing on the Facebook and Instagram social networks, which the Operator arranges in accordance with Article XVII;
  • "Media Budget" and "Management Fee" – the components of the price of an Ad Campaign defined in point 17.2.
  • "AI Assistant" – a third-party software tool using an artificial intelligence system (for example Claude, ChatGPT or another client supporting the Model Context Protocol) that the user has chosen and uses outside the Platform;
  • "AI Access" – the chargeable feature of the Platform under Article XVIII that lets an AI Assistant, at the user's instruction, read defined Platform data through the Operator's technical interface;
  • "Access Key" – a unique secret string issued to the user on the Platform by which an AI Assistant identifies itself during AI Access as acting on behalf of that user.

Article III – Description and Legal Nature of the Service

The Platform is a comprehensive digital service (SaaS) for property management and rental listings. By its own description, the Platform integrates in particular: publishing property listings, communication between Landlord and Tenant, issuing invoices, recording payments through the credit system, and managing issue reports.

Given this scope, the Platform may simultaneously meet the criteria of an online marketplace under Act No. 108/2024 Coll., and of an online platform or hosting service under Regulation (EU) 2022/2065 (Digital Services Act, "DSA"). Each of these roles gives rise to specific obligations reflected in these Terms.

Article IV – Registration and User Account

Creating an account requires true and complete information, which the user is obliged to keep up to date. The user is responsible for the confidentiality of their login credentials and for all activity under their account. Full legal capacity is required to use the chargeable features of the Platform. Registration is intended for persons over 18 years of age; by creating an account, the user confirms that they meet this condition. Registration and login can also be completed via a Google account (Google Sign-In); in that case, the Platform obtains and processes the name, email address and profile picture provided by Google.

Article V – Distinguishing the Status of Advertisers

For each listing, the Platform distinguishes whether the Landlord is acting as a Business User or as a private individual (non-business). This distinction is material to the Tenant, since it determines the scope of applicable consumer protection rights.

If the Landlord is not a Business User, the Platform will clearly inform the Tenant of this, together with a notice that consumer protection laws do not apply to the same extent to a relationship between two non-business parties as to a contract with a Business User. In such a relationship, the Operator acts only as an intermediary platform, not as a party to the tenancy.

Article VI – Credit System, Prices and Payment Terms

6.1 Credits and chargeable features

Certain features of the Platform (for example, publishing or boosting a listing) are paid for through the credit system. The price of credits and the scope of chargeable features are set out in the price list published on the Platform. Basic pack: 5 credits = €4.90, Starter pack: 15 credits = €9.90, Pro pack: 50 credits = €24.90, Premium pack: 120 credits = €49.90. Boosting a listing costs €5 / 30 days. Credits remain valid for as long as the account exists. Boosting a listing (boost) does not automatically renew after the 30-day period expires.

An Ad Campaign on the Facebook and Instagram social networks is a separate paid service independent of the credit system, paid for directly by payment, not with Credits. Its price, course and refund conditions are governed by Article XVII.

Credits are also used to activate AI Access under Article XVIII. The price of one AI Access period is stated in the price list published on the Platform and in point 18.4.

6.2 Prices and VAT

Prices are final. The Company is not a VAT payer.

6.3 Pre-contractual information duties

In accordance with Section 5 of Act No. 108/2024 Coll. and Section 4 of Act No. 22/2004 Coll., the Operator provides the user, before conclusion of the contract, with information on the main characteristics of the service, the total price, the duration and conditions for terminating the contract, and the individual steps leading to its conclusion. The concluded contract, including these Terms, is made available to the user in their account.

6.4 Beta operation

If the Platform is operated in a trial (beta) mode, the Operator will notify the user of this. Any free-of-charge access during beta operation does not relieve the Operator of its obligations under these Terms and applicable law. The Platform is currently in full operation.

6.5 Nature and validity of Credits

A Credit is a prepaid unit of account used exclusively to pay for chargeable features of the Platform. A Credit is not electronic money or a means of payment under Act No. 492/2009 Coll. on Payment Services, does not bear interest, is not transferable to another user or to a third party, and cannot be exchanged for monetary funds. Credits remain valid for as long as the user's account exists and are not otherwise subject to any time limit.

Credits are credited to the user's account without undue delay after receipt of payment. Once Credits are credited to the account, the digital content the user paid for is deemed to have been supplied in full.

6.6 Payment processing

Payments for Credits and for other chargeable features are made through the payment service provider Global Payments s.r.o. The Operator does not store the user's full payment card details; these are processed exclusively by the payment service provider, which acts as an independent controller in relation to payment data. The current provider and the scope of processing are set out in the Privacy Policy.

The relationship between the user and the payment service provider may also be governed by the provider's own terms. The Operator is not liable for any outage or error on the part of the payment service provider; this does not affect the user's rights under Articles XIII and XIV.

The Operator will send the user confirmation of the concluded contract and proof of payment to the e-mail address given in their account, and will also make these available in the account. Complaints are made in accordance with Article XIV.

Article VII – The Consumer's Right of Withdrawal and Its Extinction

7.1 If the user is a Consumer entering into a distance contract with the Operator, they have the right to withdraw from it without giving a reason within 14 days of its conclusion, pursuant to Section 19(1) of Act No. 108/2024 Coll. They may withdraw using the withdrawal function referred to in point 7.4, the model form set out in Annex No. 2 to Act No. 108/2024 Coll., or any other unambiguous statement sent to info@zofte.eu.

7.2 The purchase of Credits constitutes the supply of digital content which the Operator supplies otherwise than on a tangible medium. The Operator therefore requests the following from the Consumer, in the Platform's interface, before payment is made:

a) express consent to the commencement of the supply of digital content, i.e. the crediting of Credits, before expiry of the withdrawal period; and

b) an acknowledgement that they have been informed that, by giving the consent referred to in letter a) and by the commencement of supply, they lose the right to withdraw from the contract.

The Operator will then provide the Consumer, on a durable medium, with confirmation of the concluded contract, including confirmation of the consent and acknowledgement referred to in letters a) and b).

7.3 If the Consumer has given the consent and made the acknowledgement referred to in point 7.2, the Operator has provided the confirmation referred to in point 7.2, and the Credits have been credited to the Consumer's account, the Consumer's right to withdraw from the contract is extinguished and the price paid for the Credits is not refunded.

If any of the conditions under point 7.2 has not been met, the Consumer retains the right to withdraw from the contract; in that case, the Operator will refund the price paid in accordance with Article XIII, and the Consumer will pay the price corresponding to the Credits used up to the date of withdrawal.

7.4 In accordance with Section 20a of Act No. 108/2024 Coll., as amended, the Operator will provide a dedicated withdrawal function within the online interface, clearly labelled (for example, "withdraw from the contract here"), easily and continuously accessible throughout the withdrawal period. This provision was inserted into Act No. 108/2024 Coll. by Act No. 311/2025 Coll. After entering the contract details and a contact e-mail address, the Consumer confirms the withdrawal using a further function, labelled for example "confirm withdrawal from the contract". The Operator will then promptly send the Consumer confirmation of receipt of the withdrawal on a durable medium.

7.5 The rights under this Article belong to the Consumer only. They do not apply to a user who is a Business User; the price paid for Credits is non-refundable with respect to such a user.

7.6 An Ad Campaign under Article XVII is not a supply of digital content but a service. The conditions under which the Consumer consents to the commencement of its provision before expiry of the withdrawal period, and the consequences of withdrawal during its provision, are governed by point 17.9.

7.7 AI Access under Article XVIII is a service provided at a distance, not a supply of digital content. The conditions under which its provision begins before the expiry of the withdrawal period, and the consequences of withdrawal during its provision, are governed by point 18.5.

Article VIII – Transparency of Ranking

If the Platform displays listings in a particular order, it will make available, in a dedicated part of the interface, the main parameters determining this order and their relative importance, in accordance with Section 16(1)(a) of Act No. 108/2024 Coll. If the credit system or paid boosting affects the visibility or ranking of a listing, the Platform will clearly indicate this to the user.

With respect to Landlords acting on a business basis, Article 5 of Regulation (EU) 2019/1150 (the "P2B Regulation") on ranking transparency also applies. The ranking of listings is determined by: 1) the type of listing, 2) the date added (newer listings ranked higher), 3) boosted listings (paid boosts are more visible). Paid boosting carries the greatest weight and ranks a listing ahead of unpaid listings regardless of their date added; among listings with the same status, the date added is decisive, with newer listings ranked higher.

Article IX – Listing Rules and Content Quality

This Article sets out the rules for creating and publishing listings on the Platform. Their purpose is to ensure the quality, clarity and trustworthiness of listings and to prevent misleading or speculative practices. The Operator is entitled to edit, temporarily hide or remove a listing that violates these rules, following the procedure set out in Article X.

9.1 Accuracy and completeness of information

The advertiser must provide true, accurate and up-to-date information about the property, in particular its location, area, price, legal status and availability. The advertiser may not publish a property to which they do not hold the necessary authorisation (owner, administrator, or a person authorised by the owner). Fictitious or so-called "bait" listings (listing a non-existent or unavailable property in order to attract interest) are prohibited.

9.2 Photographs and media content

The advertiser may attach to a listing only photographs directly relating to the advertised property. In particular, the following are prohibited: adding photographs unrelated to the property (promotion of other services or products); inserting framed, watermarked or otherwise advertising-modified photographs containing contact details or logos; and using photographs to which the advertiser does not hold copyright or other rights. A maximum of 10 photographs in JPG, JPEG, PNG or WEBP format is permitted. Each photograph may be up to 5 MB.

9.3 Listing text

The text of a listing must be factual and clear. In particular, the following are prohibited: writing whole words or sentences in capital letters (except common abbreviations); inserting special characters into the listing's title or text to attract attention (for example, @, #, $, %, !, ?); including web addresses or links to other portals in the text; using phrases such as "more information by e-mail" or similar, which move communication outside the Platform; and using unverifiable superlatives and promotional phrases (for example, "best offer", "lowest price on the market").

9.4 Prohibition of duplicates and spam

The advertiser may not publish the same property in multiple concurrent listings in order to artificially increase its visibility, nor repeatedly create and delete listings to circumvent the ranking rules. The Operator is entitled to merge or remove such duplicate or speculative listings.

9.5 Prohibition on circumventing the Platform

The advertiser may not use the Platform primarily to redirect interested parties to other portals, or to collect contacts for purposes other than advertising the property. Exporting listings from the Platform to other websites without the Operator's consent is prohibited.

9.6 Consequences of violation

In the event of a violation of the listing rules, the Operator is entitled to edit the listing, restrict its visibility, remove it, or, in the case of a repeated or serious violation, restrict or cancel the advertiser's account. The Operator will inform the advertiser of the measure and its reason, and will give them the opportunity to raise an objection following the procedure set out in Article X.

9.7 Licence to uploaded content and warranty of rights

By uploading content (in particular photographs and listing text), the advertiser represents that they hold all necessary rights to it, including the consent of the photographs' author, and that its publication does not infringe the rights of third parties. The advertiser hereby grants the Operator a non-exclusive, time-limited licence (for the duration the listing is published) to host, technically reproduce and display the content solely for the purpose of operating the Platform. Operating the Platform also includes making the content of a published listing available through the Platform's interfaces, in particular to search engines, to sharing on social networks and to users' AI Assistants within AI Access under Article XVIII, always to the extent the content is publicly displayed on the listing page and without the advertiser's name as a separate data item. The Operator is not entitled to use the content for other purposes without the advertiser's separate consent.

The author of a photograph is generally its creator (the photographer), not the owner of the property; ownership of the property alone does not confer the right to use someone else's photograph. The advertiser is responsible for ensuring that the use of photographs complies with copyright law.

9.8 Asserting copyright claims

A person who believes that content published on the Platform infringes their copyright may submit a report following the procedure set out in Article X. In the report, they must demonstrate their authorship or other entitlement to the work (for example, by reference to its original publication). In the event of repeated, proven copyright infringement by the same user, the Operator may restrict or cancel their account.

9.9 Database protection and prohibition on content extraction

The collection of listings and related data on the Platform constitutes a database in which the Operator has made a substantial investment, and which enjoys protection under the sui generis database right pursuant to Directive 96/9/EC and the Copyright Act. Systematic automated downloading of content (scraping), bulk export, and repeated extraction of a substantial part of the database without the Operator's prior written consent is prohibited. The Operator reserves its rights regarding text and data mining under Article 4 of Directive (EU) 2019/790; automated access for commercial purposes without consent is prohibited.

Article X – Content, Communication Between Users, and Moderation

10.1 Responsibility for content and communication

Listings, messages, issue reports and other content are provided and determined by the users themselves. To the extent that the Operator merely technically transmits or stores content provided by a user, it acts as a provider of a hosting or intermediary service under Articles 4 to 6 of the DSA and Section 6 of Act No. 22/2004 Coll., and is not liable for the illegality of the content unless it had actual knowledge of it or, upon obtaining such knowledge, failed to act expeditiously to remove it.

In accordance with Article 8 of the DSA, the Operator has no general obligation to actively monitor content and relies on a reactive notice mechanism.

10.2 Mechanism for reporting illegal content

The Operator operates a mechanism for reporting illegal content pursuant to Article 16 of the DSA. A report may be submitted electronically and must contain a sufficiently substantiated explanation of why the content is considered illegal, the precise location of the content (URL or identifier), the contact details of the person reporting (except in cases involving child sexual abuse material), and a statement of good faith. The Operator will acknowledge receipt, assess the report without undue delay (generally within 72 hours), and inform the parties concerned of the outcome. This mechanism may also be used to report content infringing copyright (Article 9.8); in such a report, the reporting party must demonstrate their authorship or other entitlement to the work.

Article XI – Personal Data Protection

The processing of personal data is governed by a separate Privacy Policy. If a Landlord, through the Platform, processes the personal data of their Tenants (for example, name, contact details, payments, issue reports) for their own purposes, a relationship arises between the Landlord as controller and the Operator as processor, which must be governed by a data processing agreement pursuant to Article 28 GDPR.

The processing of personal data of Tenants entered into the Platform by Landlords is governed by a separate Data Processing Agreement under Article 28 GDPR, which forms an integral part of these Terms.

The Platform allows registration and login via a Google account (Google Sign-In, operated by Google Ireland Limited). When this option is used, the Platform obtains the user's name, email address and profile picture from Google and processes them to create and manage the account; this processing is necessary to provide the service and does not require separate consent. Data processing by Google is governed by its own privacy policy and may involve the transfer of data outside the European Economic Area.

The Platform uses cookies. Strictly necessary cookies (for example, login, language setting, storing the cookie consent choice) are used at all times and do not require consent. With the user's consent, the Platform also uses marketing cookies from Google Ads (operated by Google Ireland Limited) to measure advertising campaign performance; these cookies are only activated once consent has been given in the cookie banner, and consent may be withdrawn at any time by reopening the cookie banner or changing browser settings. Google's processing of data is governed by its own privacy policy and may involve the transfer of data outside the European Economic Area. Similarly, with the user's consent, the Platform uses the Meta Pixel marketing tool (operated by Meta Platforms Ireland Limited) to measure the performance of advertising campaigns on Facebook and Instagram; this tool is likewise only activated once consent has been given in the cookie banner, and consent may be withdrawn in the same way. Meta's processing of data is governed by its own privacy policy and may involve the transfer of data outside the European Economic Area.

Article XII – Duration of the Contract, Termination and Liability

12.1 The contract between the Operator and the user is concluded for an indefinite period and arises upon registration and activation of the account.

12.2 The user may cancel their account at any time and without giving a reason via the account settings. Cancellation takes effect within 30 days of its receipt. The consequences of cancellation with respect to the price paid and unused Credits are governed by Article XIII.

12.3 The Operator may restrict, suspend or cancel an account in the event of a violation of these Terms or of applicable law; it will follow the procedure set out in Article X and will inform the user of the measure and its reason, together with information on the possibility of raising an objection.

12.4 The Operator may discontinue operation of the Platform; it will notify users of this at least 30 days in advance and will enable them to export their data. The settlement of unused Credits is governed by point 13.3.

12.5 The Operator is liable for damage to the extent provided by law; the mandatory rights of the Consumer remain unaffected. No provision of these Terms excludes liability that cannot be excluded under law (in particular, for death, personal injury, or fraud).

Article XIII – Cancellation of the Service and Refund Conditions

13.1 Cancellation by the user. The user may stop using the chargeable features of the Platform at any time and may cancel their account at any time, following the procedure set out in Article XII. Cancellation operates prospectively and does not affect performance provided before it takes effect.

13.2 Non-refundability of the price paid. Credits are credited to the account without undue delay after payment, and the Operator's performance is thereby provided in full. The price paid for Credits is therefore non-refundable, and the user has no right to a refund or to monetary compensation for unused Credits, even if the user cancels their account. This is without prejudice to points 13.3 to 13.6 and the Consumer's rights under Article VII. Before confirming account cancellation, the Platform will warn the user of any remaining balance of unused Credits.

13.3 Cancellation by the Operator. If the Operator cancels or permanently restricts an account due to the user's violation of these Terms or of applicable law, unused Credits are forfeited without any right to compensation. If the Operator discontinues operation of the Platform or cancels an account through no fault of the user, it will refund the user the amount corresponding to the unused Credits, according to the price list in effect at the time of their purchase, within 14 days.

13.4 Defects in digital performance. If a chargeable feature was not provided at all, or was provided defectively — in particular, if a paid listing or a paid boost was not displayed during the paid period due to technical causes on the part of the Platform — the user may file a complaint under Article XIV. Depending on the nature of the defect, the Operator will provide a remedy, credit the corresponding number of Credits back to the account, or refund a proportionate part of the price. The Consumer's rights arising from liability for defects in digital performance under the Civil Code and Act No. 108/2024 Coll. are not affected by this Article and may not be excluded or limited.

13.5 Erroneous and unauthorised payments. The Operator will refund a payment in full in the case of a duplicate payment, a payment made as a result of a technical error of the Platform or of the payment gateway, and a payment that was not authorised by the rightful holder of the means of payment. The user must notify the Operator of such a fact without undue delay at info@zofte.eu, no later than 60 days from the date of payment.

13.6 Method and time limit for refunds. Refunds are made using the same means of payment the user used to pay, unless the parties agree otherwise; the user will not incur any additional costs as a result. The Operator will refund the funds within 14 days of the date the right to a refund arises, or, in the case of withdrawal from the contract, within 14 days of the date the withdrawal is received (Section 22(1) of Act No. 108/2024 Coll.).

13.7 Contact point. Requests to cancel the service and for refunds are submitted to info@zofte.eu. The Operator will confirm receipt of the request without undue delay and will inform the user of its resolution no later than within 30 days.

13.8 Ad Campaign. The settlement of an Ad Campaign and the refund of the unused part of the Media Budget are governed by point 17.8; the unused part is refunded automatically, without a request from the user. Points 13.5 to 13.7 apply mutatis mutandis.

Article XIV – Complaints Procedure

14.1 The user may complain about defects in the digital service provided electronically at info@zofte.eu. The complaint must state the account identification, a description of the defect, the time it occurred, and the claim being made.

14.2 The Operator will issue the Consumer with confirmation that the complaint has been filed without delay, will determine the method of handling it immediately — in complex cases within three business days — and will resolve the complaint no later than within 30 days of the date it was filed. It will issue written confirmation of the resolution.

14.3 If a defect exists, the Consumer has the right to have it remedied free of charge, and, if the remedy is not possible or the Operator does not provide it within a reasonable period, to a reasonable discount on the price or to withdraw from the contract. The corresponding number of Credits may, by agreement, be credited back to the account.

Article XV – Governing Law and Dispute Resolution

These Terms and the relationships arising from them are governed by the laws of the Slovak Republic. The Consumer has the right to contact the Operator with a request for redress; in the event of dissatisfaction, the Consumer has the right to alternative dispute resolution pursuant to Act No. 391/2015 Coll., through an ADR entity (in particular the SOI, www.soi.sk) or the European Commission's ODR platform. Disputes not resolved amicably or through ADR shall be decided by the courts of the Slovak Republic.

Article XVI – Use of Artificial Intelligence Systems

16.1 General provisions

The Operator may provide, within the Platform, features that use artificial intelligence systems (the "AI Features"). AI Features may in particular help the user create, edit, sort, summarise or check content, search for information, fill in data, prepare indicative estimates and analyses, and carry out other supporting activities related to the use of the Platform.

The list of AI Features currently provided, their purpose and the categories of data processed are set out in this Article.

Unless expressly stated otherwise for a specific feature, the use of an AI Feature is voluntary. Not using a voluntary AI Feature does not prevent the user from using the Platform's core functionality manually.

Before the first interaction with a specific AI Feature, or at the latest at the moment of that interaction, the Platform will clearly and distinctly inform the user that they are interacting with an artificial intelligence system or using a feature that uses artificial intelligence, in accordance with Article 50(1) of Regulation (EU) 2024/1689 (the "AI Act").

16.2 Nature of artificial intelligence outputs

The output of an AI Feature may be generated in an automated manner. Unless expressly stated otherwise for a specific feature, the output constitutes only a suggestion or supporting material intended for review by the user.

Artificial intelligence systems operate on a probabilistic basis. Their outputs may therefore be inaccurate, incomplete, out of date, unsuitable or misleading, or may contain information that does not follow from the input data.

An AI Feature does not replace professional, legal, tax, technical, financial, real-estate or other professional advice. The user must, before using an output, reasonably verify its accuracy and suitability for the intended purpose.

If an AI Feature suggests completing a missing factual detail, technical parameter or characteristic of a property, such a suggestion is not deemed to be a verification of fact. The user may confirm it only if they are able to reliably verify its accuracy.

If an AI Feature displays a confidence level or other score, this is only a technical estimate produced by the system; it does not represent a guarantee of the truthfulness, completeness or lawfulness of the output.

16.3 Review by the user

If an AI Feature generates content or suggests a change to the user's data, the suggestion is not applied in the manner described for the relevant feature without the user's active confirmation.

The user may reject, edit or replace the suggestion with their own content.

If the suggestion is inserted into several separate fields, the Platform will allow the user to review and confirm the relevant items to an extent appropriate to the nature of the feature.

The mere generation or confirmation of a suggestion does not constitute publication, submission or saving of final content where the user must subsequently take a further separate action to save, submit or publish it.

Unless expressly stated otherwise for a specific AI Feature, the AI Feature does not carry out decision-making based solely on automated processing that produces legal effects concerning the user or similarly significantly affects them.

16.4 User obligations

The user is responsible for the input data they provide to an AI Feature and for the final content that, after their own review, they save, submit or publish through the Platform.

The user must not use an AI Feature to enter, process or generate, in particular:

  • personal data that is not necessary for the use of the relevant feature;
  • passwords, login credentials, national identification numbers, document numbers, payment details or other confidential information;
  • data concerning health, genetic or biometric data, data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation;
  • personal data of third parties without an appropriate legal basis;
  • trade secrets or confidential information of third parties;
  • unlawful, discriminatory, fraudulent, offensive or misleading content;
  • content infringing copyright, personality rights, trademark rights or other rights of third parties.

The user must not use an AI Feature to circumvent the Platform's security measures, to automate mass content generation, to distribute unsolicited communications, or for any other activity contrary to applicable law or these Terms.

For a property listing, the user is responsible in particular for verifying the price, area, layout, fittings, technical condition, energy performance data, legal status and other characteristics of the property.

The user's responsibility under this Article does not exclude or limit the Operator's liability that cannot be excluded under mandatory law, nor the Consumer's statutory rights.

16.5 AI listing improvement

The "Improve with AI" feature, at the user's request, generates a suggested improved title, description and additional technical parameters for a listing. The feature is triggered exclusively at the direct instruction of the user, following their express confirmation in the notice displayed; a listing may be created and published manually without using it.

For this purpose, the Operator uses the OpenAI API service. The title and description of the draft listing, the city, the completed technical parameters of the property (number of rooms, area, heating, parking and similar) and the list of amenities are sent. Photographs, videos, the exact address, GPS coordinates, and the user's name, e-mail, phone number or account identifier are not sent.

The data sent is not used by OpenAI to train models; the Operator has not activated such use.

The Operator retains records of the use of this AI Feature (date and time, the model used, information on escalation, and credit charging) for the duration of the user account.

The first use of the feature in a given calendar week (Monday to Sunday) is free of charge; each further use in the same week is charged one Credit under Article VI.

16.6 AI property value forecast

The "AI value forecast" feature, at the Landlord's request, generates an indicative estimate of how the market value of the advertised property may develop over the next five years, together with a written rationale and a comparison with the average price of comparable listings nearby. The feature is triggered exclusively at the direct instruction of the Landlord, by clicking the button to generate it, after having been informed beforehand, within the feature's interface, that this is an estimate produced by an artificial intelligence system; a listing may be created, managed and published manually without using it.

For this purpose, the Operator uses the OpenAI API service. Data about the advertised property as entered in the listing is sent — price, city, property type and category, area, number of rooms, bedrooms and bathrooms, floor and number of building floors, features (for example, lift, balcony) and the list of amenities. Photographs, videos, the exact address, GPS coordinates, the user's name, e-mail, phone number or account identifier, and any personal data of Tenants, are not sent.

The data sent is not used by OpenAI to train models; the Operator has not activated such use.

The estimate is generated in an automated manner and constitutes only a probabilistic technical estimate; it is not an expert appraisal, a professional property valuation, or investment advice within the meaning of point 16.2. If the system assesses its own confidence as low, the Operator may verify or replace the estimate using a fallback model (escalation).

The Operator retains records of the use of this AI Feature (date and time, the model used, information on escalation, and credit charging) for the duration of the user account.

Use of the feature is charged one Credit under Article VI for each generation or regeneration of the estimate.

The Landlord may choose to also publish the generated estimate on the public listing page, where it is visible to all visitors to the Platform, including those who are not logged in. Where an estimate is published in this way, the Platform will clearly, albeit unobtrusively, mark the content as having been generated by artificial intelligence, in accordance with Article 50 of Regulation (EU) 2024/1689 (the AI Act). Publishing the estimate is voluntary, and the Landlord may hide it again at any time.

16.7 AI photo enhancement

The "Improve with AI" photo feature, at the user's request, adjusts the lighting, colour balance and sharpness of one of the photos already uploaded to a listing. The feature is triggered exclusively at the direct instruction of the user, by clicking the button to generate it, after having been informed beforehand, within the feature's interface, that this is an output produced by an artificial intelligence system.

The generated result is shown as a preview alongside the original photo and does not replace it unless and until the user expressly confirms its use via a dedicated button; until confirmed, the photo in the listing remains unchanged.

For this purpose, the Operator uses the OpenAI API service. Unlike the feature described in point 16.5, this feature sends the actual property photo selected by the user for editing to OpenAI. No other listing photos, the exact address, GPS coordinates, or the user's name, e-mail, phone number or account identifier are sent.

The user must not use this feature on a photo showing people, personal identity documents, vehicle registration plates, or other personal or confidential data.

The data sent is not used by OpenAI to train models; the Operator has not activated such use.

The feature only adjusts the lighting, colour balance, contrast and sharpness of the photo; it does not add, remove or move any object, person or architectural feature, and does not change the room layout or camera perspective. The resulting photo must remain a truthful depiction of the same property as the original photo, in accordance with Article IX (accuracy and completeness of information).

The Operator retains records of the use of this AI Feature (date and time, the model used, and credit charging) for the duration of the user account.

Use of the feature is charged one Credit under Article VI for each generated preview; the Credit is only charged once the preview is successfully generated, not if it is subsequently discarded.

16.8 Data processing

To provide AI Features, the Operator may use external AI and cloud service providers, who may process data on the Operator's behalf as processors. The scope of data sent is limited to the data reasonably necessary to carry out the requested AI Feature.

Details of the legal basis, recipients, retention periods, international transfers and the rights of data subjects are set out in this part of the Terms and in the Data Processing Agreement.

Use of an AI Feature does not, in itself, mean that the user enters into a separate contractual relationship with the external AI service provider. In relation to the user, the Operator remains responsible for processing carried out for the purposes of providing the Platform, to the extent arising from applicable law.

16.9 Rights to inputs and outputs

The user represents that they are authorised to provide the content entered into an AI Feature and to use it for the chosen purpose.

The user retains their rights to their input content. Rights to the output of an AI Feature are assessed under applicable law and the terms of the relevant AI technology provider.

The Operator does not guarantee that the output of an AI Feature will be unique, that a similar output will not be generated for another person, or that the output will not infringe the rights of a third party. The user must carry out a reasonable review before any public or commercial use.

16.10 Availability and changes to AI Features

The Operator may reasonably modify, update, temporarily restrict or discontinue an AI Feature, in particular for technical, security, operational or legal reasons, including a change of the model used or of the technology provider, provided that this does not substantially reduce the agreed level of service and complies with its obligations under applicable law and personal data protection law.

If a change to an AI Feature substantially affects the user's rights or obligations, the price of the service, the scope of personal data processing, or the nature of automated decision-making, the Operator will inform the user and, as appropriate, update these Terms or seek the relevant legal basis.

This Article does not affect the Consumer's rights arising from a defective supply of a digital service, nor any other rights that cannot be contractually excluded or limited.

Article XVII – Ad Campaign on the Facebook and Instagram Social Networks

17.1 Description of the service

The Operator enables the advertiser to order paid promotion of their listing in the form of an advertising campaign on the Facebook and Instagram social networks operated by Meta. The Operator creates, launches, manages and settles the Ad Campaign in its own name and on the advertiser's account, through the Operator's own ad account and the Operator's own page in the Meta system. The advertisement is therefore displayed as an advertisement published by the Operator's page (Nesore), not in the advertiser's name. The advertiser does not need their own account in the Meta system to use the service and does not acquire any rights to the Operator's ad account, to its page, or to the individual campaign objects created in the Meta system.

An Ad Campaign is a separate paid service independent of the Credit System and is paid for directly by payment in accordance with point 6.6. It is a service consisting of the procurement and management of advertising, not a supply of digital content.

17.2 Price, Media Budget and Management Fee

When placing an order, the advertiser chooses the total amount they will pay for the Ad Campaign (the "Total Price") and the duration of the campaign in days, within the range displayed by the Platform before the order is submitted. The Total Price consists of:

a) the Media Budget, i.e. the amount the Operator uses to pay Meta for displaying the advertisement, and

b) the Management Fee, which is the Operator's remuneration for creating, setting up, launching, monitoring and settling the Ad Campaign. As at the effective date of these Terms, the Management Fee is 20 % of the Media Budget.

The Platform displays the breakdown of the Total Price into the Media Budget and the Management Fee, and the resulting daily budget of the campaign, to the advertiser before the order is submitted and subsequently in the campaign overview in their account. The Total Price is final; point 6.2 applies accordingly. The Media Budget is not a Credit within the meaning of point 6.5, nor electronic money; it is part of the price of the service, which the Operator refunds, to the extent it is unused, in accordance with point 17.8.

17.3 Ordering and commencement of performance

The contract for an Ad Campaign is concluded when the advertiser confirms the order in the Platform's interface; the provision of the service commences upon receipt of payment of the Total Price. After receipt of payment, the Operator will, without undue delay, create the campaign in the Meta system and submit it to Meta for approval. The advertisement will only begin to be displayed after approval by Meta, which generally takes up to 24 hours but may take longer; the Operator has no influence over the length of the approval process.

The duration of the Ad Campaign is counted from the day it is launched in the Meta system. The advertisement is displayed for the chosen number of days or until the Media Budget is exhausted, whichever occurs first. The Media Budget is drawn down continuously according to the actual display of the advertisement; if, for any reason, it is not fully exhausted during the campaign, its unused part is settled in accordance with point 17.8.

17.4 Content of the advertisement and licence

The advertisement is created from the content of the advertiser's listing (in particular the photograph, title and text) and directs to the listing page on the Platform. Before placing the order, the advertiser may edit the title and main text of the advertisement. The Operator is entitled to technically adapt the content to the requirements of the ad placements (in particular, to shorten the text and crop the photograph), but not to change its substantive content.

By ordering an Ad Campaign, the advertiser extends the licence granted under point 9.7 so that the Operator is also entitled to use the content of the listing for the purposes of the Ad Campaign, i.e. to reproduce it, to modify it to the extent set out in the preceding paragraph, and to make it available to the public through Meta's ad placements, for the duration of the Ad Campaign and thereafter to the extent necessary for its evaluation and archiving. The advertiser represents and is responsible for ensuring that they hold rights to the content that are sufficient also for its use in advertising (in particular, the consent of the author of the photographs to advertising use) and that the content is true, complete and not misleading. If a third party asserts a claim against the Operator on account of the content used in the advertisement, the advertiser will compensate the Operator for the damage incurred and the costs reasonably expended; with respect to a Consumer, this applies only to the extent permitted by law.

17.5 Meta's rules and the special ad category

In addition to these Terms, Meta's rules also apply to the Ad Campaign, in particular the Meta Advertising Standards, as in effect at the time of the campaign. The advertiser undertakes that the content of the listing used in the advertisement will comply with these rules, and acknowledges that the approval and display of the advertisement are decided by Meta.

In the Meta system, property advertising is classified under the special ad category "Housing" (Special Ad Category – Housing), to which anti-discrimination restrictions set by Meta apply. The advertiser acknowledges that, for this reason, targeting of the advertisement by age, gender, interests or other personal characteristics of the audience is not possible, that targeting is limited to a geographic area with a minimum radius determined by Meta, and that the Operator is not entitled to circumvent these restrictions. The specific placements of the advertisement (ad placements within Facebook and Instagram) and the technical settings of the campaign are determined by the Operator within the limits of Meta's rules, and the Operator may adjust them during the campaign if this is necessary for its proper display.

17.6 No guarantee of results; campaign data

The Operator undertakes to create, launch and manage the Ad Campaign professionally. However, it does not guarantee any specific result of the campaign, in particular the number of impressions, the reach, the number of clicks or contacts from interested parties, or the conclusion of a tenancy or purchase contract. The actual display of the advertisement depends on Meta's auction system, on audience behaviour and on other circumstances that the Operator cannot influence.

Data on the course of the campaign (in particular impressions, clicks, reach and the drawdown of the Media Budget) is taken by the Platform from the Meta system and displayed to the advertiser with a time delay. This data is for information purposes; the final drawdown data recorded by Meta is decisive, and Meta may further refine it after the end of the campaign.

17.7 Pausing, termination and measures by the Operator

The advertiser may pause, resume or terminate early a running Ad Campaign at any time in the Platform's interface. Pausing does not extend the duration of the campaign. Early termination is irreversible; its financial consequences are governed by point 17.8.

The Operator is entitled not to launch, to pause or to terminate the Ad Campaign if a) Meta rejects the advertisement or stops displaying it, b) the content of the listing violates these Terms, Meta's rules or applicable law, c) the listing ceases to be active or available on the Platform, d) the Operator's ad account is restricted or there is an outage on Meta's part, or e) this is required by law or by a decision of a public authority. The Operator will inform the advertiser of such a measure without undue delay, stating the reason.

17.8 Settlement and refunds

a) The Management Fee is deemed to have been provided at the moment the Operator creates the campaign in the Meta system and submits it to Meta for approval, and is non-refundable from that moment. This also applies where the campaign is paused, where it is terminated early by the advertiser, and where the advertisement is rejected or stopped by Meta or by the Operator for reasons relating to the content of the listing or to other conduct of the advertiser (point 17.7, letters a) to c)).

b) The unused part of the Media Budget, i.e. the difference between the Media Budget and the amount actually charged by Meta for displaying the advertisement, is always refunded to the advertiser in full, regardless of the reason for the end of the campaign (expiry of the chosen duration, early termination by the advertiser, rejection or stoppage by Meta, or a measure by the Operator under point 17.7).

c) If the Ad Campaign cannot be launched due to technical causes on the part of the Platform or the Meta system and the advertisement does not begin to be displayed, or if the Operator terminates the campaign for the reasons under point 17.7, letters d) or e), which were not caused by the advertiser, the Operator will refund the advertiser the Total Price reduced only by the Media Budget actually charged by Meta, i.e. including the Management Fee or, as the case may be, its proportionate part corresponding to the part of the performance not provided.

d) The Operator determines the amount to be refunded on the basis of the final drawdown data recorded by Meta. The refund is made automatically, without a request from the advertiser, within 14 days of the date on which this final data becomes available, but no later than 30 days after the end of the Ad Campaign. For the refunded amount, the Operator will issue a corrective tax document (credit note) to the original document and send it to the advertiser at the e-mail address given in their account. The refund is made using the same means of payment the advertiser used to pay; if this is not possible (for example, because the payment card has expired), by bank transfer to an account that the advertiser notifies upon request. Points 13.5 to 13.7 apply mutatis mutandis.

e) Where the campaign is paused or terminated early by the advertiser, and where it is rejected or stopped for reasons relating to the content of the listing or to the conduct of the advertiser, the advertiser is not entitled to a refund of the Management Fee or to compensation for any other loss; the entitlement under letter b) is not affected thereby.

17.9 The Consumer's right of withdrawal from the contract

If the advertiser is a Consumer, the Ad Campaign is a service to which Article VII applies, subject to the derogations set out in this point. Before payment is made, the Operator will request from the Consumer, in the Platform's interface, express consent to the commencement of the provision of the service before expiry of the withdrawal period, and a statement that they have been informed that, once the service has been provided in full, they lose the right to withdraw from the contract; the Operator will provide the Consumer with confirmation of this on a durable medium. The right of withdrawal is extinguished upon full provision of the service, i.e. upon the end of the Ad Campaign. If the Consumer withdraws from the contract before the service has been provided in full, they are obliged to pay the Operator the price for the performance actually provided up to the date of withdrawal, which is the Management Fee (if the campaign has already been submitted to Meta for approval) and the Media Budget actually charged by Meta; the Operator will refund the remainder of the Total Price to the Consumer following the procedure under point 17.8, letter d). The right of withdrawal from the contract does not apply to a Business User; their entitlements under point 17.8 are not affected thereby.

17.10 Complaints and personal data

The advertiser may complain about defects in the Ad Campaign (in particular, if the advertisement was not displayed despite having been approved, or if the settlement does not correspond to Meta's final data) following the procedure set out in Article XIV, no later than 30 days after the end of the campaign; the Consumer's statutory rights are not limited thereby. For the purposes of creating and displaying the advertisement, the Operator transfers the content of the listing to Meta; when displaying the advertisement and measuring its performance, Meta processes data as an independent controller in accordance with its own privacy policy, which may involve the transfer of data outside the European Economic Area. Further information is contained in the Privacy Policy.

Article XVIII – AI Access (access to Platform data through AI Assistants)

18.1 Description of the service

AI Access is a chargeable feature of the Platform that allows the user to connect an AI Assistant to the Platform through the Operator's technical interface (the "Interface"). The Interface allows the AI Assistant, at the user's instruction, exclusively to read the following data:

a) data of publicly published listings to the extent available to any visitor of the Platform without signing in, together with a link to the public listing page; the Interface does not provide the advertiser's name or the name of the real-estate agency as separate data and provides the advertiser's phone number or e-mail only where the advertiser chose to display them on the public listing page;

b) aggregate statistical data computed from publicly published listings (in particular the number of listings, the minimum, maximum and median price and the price per m²);

c) the user's own listings, including unpublished ones, and the statistics of their views, to the extent available to the user in the user's account.

The Interface does not allow any data to be created, changed or deleted, any messages to be sent or any other act to be performed on the user's behalf, and does not allow access to other users' data beyond letter a). The current list of the Interface's tools and the technical limits on their use are stated on the Platform.

18.2 Nature of AI Access and relationship to the AI Assistant

AI Access is not an AI feature under Article XVI. Within AI Access the Operator neither operates nor provides any artificial intelligence system; it only makes Platform data available to an AI Assistant that the user has chosen, installed or contracted from its provider. The relationship between the user and the provider of the AI Assistant is governed exclusively by that provider's terms. The Operator is not a party to that relationship, is not responsible for the availability, functionality, security, outputs or conduct of the AI Assistant and has no influence over how the AI Assistant or its provider processes, stores or uses the data obtained, including any use for training artificial intelligence models.

Point 16.2 applies accordingly to outputs of the AI Assistant produced from data obtained through AI Access; such outputs are merely supporting material and do not replace professional assessment. The information obligations under Article 50 of Regulation (EU) 2024/1689 (AI Act) in respect of the AI Assistant are fulfilled by its provider.

18.3 Data flows and usage records

The user acknowledges, and by activating AI Access confirms, that:

a) the user's questions and instructions addressed to the AI Assistant are processed by the provider of the AI Assistant, not by the Operator;

b) the data the AI Assistant obtains through the Interface, including data about the user's own listings, are passed to the provider of the AI Assistant on the user's instruction, at the user's responsibility and under that provider's terms;

c) if the user has chosen an AI Assistant provider established or processing outside the European Economic Area, data are transferred outside that area on the basis of the user's decision.

For every call of the Interface the Operator records the date and time, the account and Access Key identifier, the name of the tool used and its parameters, the IP address and the identification of the client software, for the purposes of securing the Interface, preventing abuse, billing, evidencing performance and resolving disputes. The scope, legal basis and retention period of these records are stated in the Privacy Policy.

18.4 Price, duration and activation

AI Access is activated for a period of 30 consecutive days (the "Period"). At the time these Terms take effect the price of one Period is 3 Credits; the current price is stated in the price list published on the Platform and is shown to the user before activation. The Credits are deducted from the user's account at the moment of activation. If the user activates a further Period while a previous one is running, the new Period follows on from the end of the previous one. A change of price applies only to activations made after its publication and does not affect Periods already activated.

AI Access ends on expiry of the Period; Access Keys are retained and become functional again upon activation of a further Period. AI Access does not renew automatically and the Operator deducts no Credits without an express act of the user.

18.5 Start of provision and the Consumer's withdrawal

AI Access is a service whose provision begins, at the user's express request, at the moment of activation, i.e. before the expiry of the withdrawal period under Article VII. By activating it the Consumer expressly requests that provision of the service begin before the expiry of that period and confirms having been informed of this.

If the Consumer withdraws from the AI Access contract within 14 days of activation, the Operator credits back to the account the part of the Credits corresponding to the ratio of the whole days of the Period that have not yet elapsed on the day the withdrawal is received to the total number of days of the Period, rounded up to a whole Credit; for the part of the Period provided up to the day of withdrawal the Operator is entitled to a proportionate part of the price. Withdrawal may be made in the ways set out in point 7.1. Point 7.5 applies equally.

18.6 Access Key

The Platform issues an Access Key to the user at the user's request during a Period and displays it to the user only once. The Platform allows at most a limited number of valid keys at the same time, as stated on the Platform; the user may revoke any key at any time.

An Access Key has the nature of a login credential within the meaning of Article IV. The user must protect it from disclosure to third parties, must not publish, provide, sell, rent or otherwise make it available to another person and must not enter it into a tool that is not under the user's control. An Interface address containing the Access Key is as confidential as the key itself. All calls of the Interface made with a valid Access Key are deemed acts of the user to whom the key was issued. If the user suspects the key has been lost or leaked, the user must revoke it without delay and create a new one.

The Access Key serves exclusively for AI Access; it cannot be used to sign in to the account or to use other features of the Platform. The Operator may deactivate a key temporarily or permanently where necessary to protect the security of the Platform or other users or in the event of a breach of these Terms; it informs the user of such a measure unless security reasons prevent this.

18.7 Rules of use

AI Access is intended for the user's personal use and, for a Business User, for the user's own business activity, to an extent corresponding to ordinary use of the Platform. In particular, the user must not:

a) use AI Access for the systematic, repeated or mass extraction, copying, storage, indexing or further dissemination of Platform data, for building its own database or a competing service, or for training, fine-tuning or evaluating artificial intelligence models; point 9.9 applies in full;

b) make AI Access or the Access Key available to a third party, provide services to third parties through it or use it in a publicly accessible or shared tool;

c) circumvent or exceed the technical limits of the Interface (in particular the number of calls per period of time and the scope of results) or attempt to access data beyond point 18.1;

d) use contact details of other users obtained through AI Access for any purpose other than contacting the advertiser in connection with that advertiser's specific listing, in particular not for sending unsolicited communications, marketing, collecting them or passing them on;

e) use AI Access in a manner contrary to legal regulations, these Terms, good morals or the terms of the AI Assistant's provider.

The Operator may apply technical limits on use of the Interface and temporarily refuse calls when they are exceeded; such a limitation is not a defect of the service.

18.8 Availability and changes to the Interface

The Operator makes reasonable efforts to keep the Interface continuously available but does not guarantee its uninterrupted availability or compatibility with a specific AI Assistant, its version or configuration; changes on the side of the AI Assistant's provider are not a defect of the Operator's service. The Operator may develop, supplement, change or replace the Interface's tools provided this does not substantially narrow the scope of data under point 18.1 during a running Period.

If the Interface is unavailable for reasons on the Operator's side for more than 24 consecutive hours, or if the Operator substantially narrows the scope of data under point 18.1 during a running Period, the user is entitled to proportionate compensation under point 13.4 claimed by the procedure under Article XIV.

18.9 Liability

The data provided by the Interface correspond to the data published on the Platform at the moment of the call and their accuracy corresponds to the accuracy of the data entered by advertisers under Article IX; the Operator is not liable for their accuracy beyond its liability for the content of the Platform. The statistical data under point 18.1 letter b) are computed from the currently published offer, describe the state of the offer at the given moment and are not an expert opinion, a property valuation or investment, legal or other professional advice.

The Operator is not liable for the way the AI Assistant interprets, processes, combines or presents the data, nor for decisions the user takes on the basis of the AI Assistant's outputs. Liability of the Operator that cannot be excluded under mandatory legal regulations and the Consumer's statutory rights are not affected by this point.

18.10 Breach of the rules and termination

In the event of a breach of point 18.6 or 18.7 the Operator is entitled to block the user's Access Keys or AI Access as a whole immediately. Where the breach is on the user's side, the Credits for the remaining part of the Period are not refunded; point 13.3 applies accordingly. In the event of a serious or repeated breach the Operator may also proceed under points 9.6 and 12.3. The Operator's claim for damages and its rights under point 9.9 are not affected.

AI Access and all Access Keys end upon cancellation of the user's account. If the Operator discontinues the provision of AI Access through no fault of the user during a running Period, it credits back to the user the proportionate part of the Credits corresponding to the unused whole days of the Period.

Article XIX – Final Provisions

The Operator may amend these Terms; it will notify Business Users of any change at least 15 days in advance, and Consumers at least 30 days in advance, by e-mail and by publication on the Platform. The invalidity of one provision does not affect the validity of the others. This version of the Terms takes effect on 2 November 2026; in relation to a user who expressly accepts it earlier (in particular upon registration, sign-in or activation of AI Access), it is effective from the day of acceptance. The original version took effect on 1 August 2026.